1. What Information We Collect

We collect personal data you voluntarily provide to us, such as:
​

• Name, email address, shipping and billing addresses
   

• Purchase information, such as order details and payment confirmation
   

• Messages you send us via email, live chat or contact forms
   

• Technical data, such as IP address, browser type, device information, and cookie data

 
We do not knowingly collect data from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

2. How We Use Your Information

We use your data to:
​

• Process and deliver your orders
   

• Communicate with you about your orders or customer service requests
   

• Improve our website and services
   

• Comply with legal obligations
   

• Send marketing emails (only if you opt in – you can unsubscribe at any time)

​
We process your personal data under the following legal bases:
​

• Performance of a contract

​

• Compliance with legal obligations

​

• Our legitimate interests (e.g., improving services, preventing fraud)

​

• Your consent (for marketing communications)

3. Cookies

We use cookies to understand how our site is used and to personalize your experience.
You can manage or disable cookies through your browser settings. Learn more in our Cookie Policy.

4. Sharing Your Data

We never sell your data. We may share it with trusted third parties only when necessary to:
​

• Process payments
   

• Deliver orders
   

• Host our website and services

​

• Comply with legal requirements

​
All third-party providers are required to keep your data secure and only use it for the intended purpose.
​
If we transfer your data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected.

This typically means:
​

• Order information: kept for up to 7 years for accounting/legal purposes
   

• Email correspondence: kept for up to 2 years
   

You can request deletion of your data at any time unless we are legally required to retain it.

6. Your Rights

Under the GDPR, you have the right to:
​

• Access your personal data
   

• Request correction or deletion of your data
   

• Object to or restrict processing
   

• Withdraw consent (for marketing, etc.)
   

• File a complaint with a data protection authority
   

To exercise your rights, contact us at info@vanlifecrafters.com.

7. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

These include the use of SSL encryption, secure servers, firewalls, and access controls to ensure your data is handled safely.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please read their privacy policies separately.

9. Automated Decision-Making

We do not use your data for automated decision-making or profiling that has legal or similarly significant effects on you.

10. Changes to this Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our site with the effective date.

11. Questions or Complaints

For any questions about this policy or how we handle your data, please contact us on our website or send us an email at :

info@vanlifecrafters.com

For information on how we handle complaints, please see our Complaints Policy.