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FAQ
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Are your parts compatible with all campervan types?Most of our parts fit standard campervan setups, but feel free to ask us if you’re unsure.
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Do you restock sold-out items?Yes, we regularly restock popular items. You can sign up for alerts or contact us for restock info.
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Can I request help choosing the right product for my build?Definitely! We’re happy to help—just send us a message.
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Can I return a product if I change my mind?Yes! You can return items within 14 days if they’re unused and in original packaging.
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How do I return or exchange a product?Email us at info@vanlifecrafters.com and we’ll guide you through the process.
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What if my item is damaged or incorrect?Please contact us within 48 hours with photos and we’ll sort it out as fast as we can.
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Which countries do you ship to?We currently ship to Lithuania, Latvia, Estonia, Poland, Germany, Belgium, Netherlands, Hungary, and Slovakia.
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How long does delivery take?Delivery takes 1–6 business days depending on your location.
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How much does shipping cost?Shipping prices depend on the parcel size and destination. You'll see the exact cost at the checkout page.
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Do you offer tracking on orders?Yes! Every order comes with a tracking number so you can follow your package all the way.
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Where will my order be delivered—locker or home?Most deliveries are sent to a DPD pickup locker. In some countries, delivery to your address is available but we will do our best to find the closest locker to your address.
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How can I pay for my order?We accept major debit and credit cards, and other secure payment methods listed at checkout.
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Can I cancel or change my order after it’s placed?Please contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.
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What should I do if I ordered the wrong item?Get in touch with us quickly—if the item hasn't shipped yet, we can correct it. If it's already on the way, we’ll help with a return or exchange.
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